Returns Policy

Example - If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost. After 30 days, returns and refunds are subject to manufacturers warranty.

Returns can also be exchanged for another product that has equal or lesser value to the product being returned. If the exchanged product is more than the value of the returned product the difference will have to be paid by the customer being the exchanged product will be sent out.

Privacy Policy

Example - The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in. Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Shipping Policy

Example - We will process your order within 1 business day following payment in cleared funds. Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2 days for delivery domestically, or 1 week internationally.

Rural addresses will add an extra 2 days on to the standard delivery times. During the COVID lockdown, delivery times may increase by up to 7 business days.